FAQ

If you don't see an answer to your question here, feel free to reach out to us.

How long has Zing been in business?
We opened our first store and design studio in Vancouver, BC Canada in March, 2004.

 

What are your Returns & Exchanges Policies?

Retail Items: Whether making a purchase in person or online, you have 14 days to make an exchange, or return for a full refund or credit. There will be no returns or exchanges accepted after 14 days from the date of purchase. However, if you purchase a product that is defective (which of course we hope does not happen), please contact us.

Customized Stationery: Once a project has been printed, it is final sale. Of course, if it is an error on our end, we will make every effort to correct the situation. If for some reason you need to cancel your order before printing has taken place, any deposit is non-refundable; the remaining portion can potentially be refunded depending on how much of the process has taken place. This will be assessed on a case by case basis.

 

I know of a great product that I think Zing might be interested in carrying. Who should I contact?
Please email: buyer@zingdesign.ca.

 

Do you offer environmentally friendly products?
We believe that even the smallest of steps can add up to help make a difference. At Zing we make great effort to conduct business responsibly, and to produce and carry products that are respectful of our environment. Papers being recyclable and containing recycled content are just a part of it. You would be amazed at the wonderful options ... beautiful metallics, cool colours & textures--so much more than just brown flecked kraft paper (which is a great look, too)! For printing projects, we have sourced inks that are earth-friendly. Zing is a part of a recycling program that ensures proper disposal of offcuts and other unused items, in addition to the donation of offcut stocks to those who re-purpose the paper into new artistic creations. If you have any further questions re: our environmental efforts, please feel free to send us an email.