How soon will my order ship?
Once we receive your fully paid order, your order will be shipped out within 2-3 business days (for all in-stock items).
What if an item is unavailable at the time of shipping?
You will be notified if this is the case. Currently we are not back ordering. If you'd still like to order that particular item when it is back in stock, we would ask that you go through the steps to place an order for the item again. OR, you can choose to substitute with another similar item. When we reach out to you, we will fill you in with all the options.
Where is the order being shipped from?
Unless specified differently, all orders will be shipped from our The Village at Park Royal location in West Vancouver, BC, Canada.
What are my delivery options?
We offer shipping through FedEx and Canada Post. During the checkout process, you will come across shipping options for your particular order, providing a rate comparison. If you are in the Vancouver/North Shore area, and prefer to pick up your order at our store location, this is an option as well. You can choose this option during the checkout process.
What are my payment options?
We accept payment by Visa, Mastercard and American Express.
I'm placing my order as a gift. Can I choose to ship my order to the recipient's address, rather than my own?
Yes! As you are filling out the Billing and Shipping Address during the checkout process, choose the Alternate Shipping Address option.